At Nestio Shop, we want you to feel fully confident when shopping with us. Our Return Policy follows the consumer-protection rules established by the European Union, ensuring clarity, fairness, and transparency.
1. Right of Withdrawal – 14 Days
You have the right to withdraw from your purchase within 14 days without giving any reason.
-
The 14-day period starts on the day you receive your order.
-
To exercise this right, you must notify us by email or through our contact form before the withdrawal period expires.
-
Once your request is approved, we will provide instructions on how to return the item.
Refunds will be issued using the same payment method used for the original transaction, unless agreed otherwise.
2. Condition of Returned Items
To qualify for a return under the withdrawal right:
-
Items must be sent back in their original condition, unused and with all accessories included.
-
You may handle the product only to the extent necessary to determine its nature, characteristics, and functioning — similar to what you could do in a physical shop.
If the item has been excessively handled or damaged, we may deduct an amount from your refund reflecting any diminished value.
3. Return Shipping Costs
-
If you return a product due to change of mind, you are responsible for the return shipping cost.
-
If the item arrived damaged, defective, or incorrect, Nestio Shop will cover the return postage or offer an alternative solution.
4. Faulty or Defective Products
Under EU law, you are entitled to a minimum 2-year legal guarantee.
If your product develops a fault within this period, you may request:
-
A repair,
-
A replacement, or
-
A refund (full or partial, depending on the situation).
We will assess the issue and provide the most appropriate solution in accordance with EU consumer regulations.
5. Products Not Eligible for Return
The following items cannot be returned unless faulty:
-
Perishable goods
-
Personalised or customised items
-
Products that cannot be returned due to health or hygiene reasons once opened (e.g., grooming items, certain kitchen accessories)
-
Digital products once they have been downloaded or accessed
6. How to Request a Return
You can contact us through:
-
Email:
-
Website Contact Form
-
Online Chat (when available)
Please include your order number, email, and a brief description of the reason for the return.
We typically respond within 24 business hours.
7. Refund Processing Time
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
If additional verification is required, we will inform you promptly.