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FAQ
Which countries do you ship to within Europe?
We ship to the United Kingdom, Denmark, Finland, Ireland, Sweden and Iceland.
Delivery times and shipping costs vary depending on the destination and are automatically calculated at checkout.
How long does it take for my order to arrive?
Delivery time depends on the country and the shipping carrier selected. On average:
- United Kingdom → generally 4–9 working days.
- Finland → approximately 5–9 working days.
- Ireland → around 5–10 working days.
- Sweden → estimated at 3–6 working days.
- Iceland → usually 5–6 working days.
Do you offer trackable shipping?
Yes. All orders are shipped with tracking. Once your order has been dispatched, you will receive an email with a link to follow your shipment’s progress in real time.
Do I need to pay customs fees?
For orders within the European Union, no additional customs fees are charged.
For deliveries to the United Kingdom, Switzerland, Norway, or other countries outside the EU, local duties or taxes may apply according to the destination’s regulations.
Can I return a product?
Yes. In accordance with European regulations, you have 14 days after receiving your order to request a return.
The product must be in perfect condition and in its original packaging.
To start the return process, simply contact our support team.
How does the refund work?
After we receive and inspect the returned product, your refund will be processed using the same payment method you used for the purchase.
The time for the refund to appear in your account may vary depending on your bank or payment provider.
Is my data safe?
Yes. We strictly adhere to the European Union’s General Data Protection Regulation (GDPR).
Your data is encrypted, never sold to third parties, and used only for processing your order.
How can I modify or cancel my order?
Please contact us as soon as possible. If your order has not yet been shipped, we can modify or cancel it right away.
If it is already in transit, you will need to wait for it to arrive and then request a return.
What should I do if my order arrives damaged or incomplete?
Please contact our support team and provide photos of the product and the packaging.
After reviewing the issue, we will either send you a replacement or issue a full refund, depending on your preference.
How can I contact customer support?
You can reach us through:
- Email:
- Contact form on our website
- Live chat (when available)
We usually respond within 24 business hours.